Frequently asked questions

PRODUCT FAQ


How do I care for and clean my product? 
For all fabric products, wash separately in a cool hand or machine wash. Colors may run for the first couple of washes. Do not tumble dry. 


Is there a wait time for my product to be made?
If product is not in stock, the product will be made up in 3-5 days. 

Do you offer bulk order discounts?
Yes on orders of 10 or more of the same product. 

DELIVERY / SHIPPING FAQ


Do you offer delivery and how much does it cost?
Yes. Delivery cost are R99 from Postnet to Postnet.


Which courier do you use for delivery?
Postnet 


How long will delivery take for my product?
Once the product is ready for shipping, shipping will take 3-4 working days. 


Do you deliver to anywhere in South Africa?
Yes, we ship Postnet to Postnet and can ship to anywhere in South Africa where there is a Postnet branch.


Do you deliver internationally?
Yes, but this will take longer and a different courier company will be used. 


Can I collect my order instead?
Yes - in Greenpoint, Cape Town. 


Is my product insured in case it goes missing during delivery?
No


Will you provide a tracking number for my order?
Yes 


RETURNS FAQ


My product has arrived damaged, now what?
Return it and it will be replaced. 


The wrong product has arrived, now what?
Returned and replaced. 


Do you offer full refunds?
No refunds unless the product is damaged. 


Do you offer exchanges?
No


Do you offer store credit?
No 


WHOLESALE FAQ


Do you offer your product on wholesale?
Yes


What is the your wholesale pricing?
Discount for 10 or more of the same products 


Do you offer returns on wholesale orders?
No unless damages


Do you offer wholesale outside of South Africa?
Yes


Do you offer customised and / or custom branded wholesale products?
Yes 


PAYMENT FAQ


Do you accept payment via credit card?
Yes


Do you accept payment via electronic fund transfer (EFT)?
Yes


What are your bank details for EFT payments?

Acc name: desha
Bank: FNB
Acc number: 62687064586
Branch code: 250655

Where should I email proof of payment to?
hello@desha.co.za


How do I make a payment from outside of South Africa?
EFT


What currency are your products sold in?
Rands